New Volunteer Training: Being an Active Upstander

As ambassadors of Hillwood, our collective goal for volunteers and staff is to provide the best possible visitor experience. A frequent question often asked is how do we balance the culture of gracious hospitality while also standing up for ourselves or others if someone is disrespectful or oversteps boundaries? The below pre-recorded training video and handout were developed to help equip volunteers and staff better balance being gracious in a difficult situation. These training resources aim to empower volunteers and staff to understand and recognize bias in the workplace and take proper steps for responding to those moments across campus. The training is rooted in the key component of Hillwood’s mission, core values, and graciousness that Marjorie Post extended to all she welcomed to Hillwood.

How to access this training: As you watch the pre-recorded upstander training video, we encourage you to use the training handout below to make notes on thoughts, definitions, or ideas that are meaningful to you.

Thank you in advance for taking the time to watch the recording and follow along on the training handout. We hope the resources shared in this training serve as a helpful introduction in thinking about how we can better balance being gracious in a difficult situation. Hillwood is committed to assisting volunteers and staff on this subject and we look forward to supporting and learning from one another as we embrace being upstanders.