{"id":7967,"date":"2026-03-03T13:54:42","date_gmt":"2026-03-03T18:54:42","guid":{"rendered":"http:\/\/volunteer.hillwoodmuseum.org\/?page_id=7967"},"modified":"2026-04-02T09:49:08","modified_gmt":"2026-04-02T13:49:08","slug":"onboarding-resources-for-visitor-services-volunteers","status":"publish","type":"page","link":"http:\/\/volunteer.hillwoodmuseum.org\/?page_id=7967","title":{"rendered":"Onboarding Resources for Visitor Services Volunteers"},"content":{"rendered":"\t\t
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Onboarding Resources for Visitor Services Volunteers <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Welcome to Hillwood Estate, Museum & Gardens! We are thrilled that you have chosen to join our volunteer community and become part of the vibrant world of Hillwood \u2013 an oasis in Washington, DC, where history, art, and nature come together.<\/p>

To support you during the orientation process, we encourage all new Visitor Services Volunteers to review the onboarding materials below. These resources, including volunteer handbooks and guidelines, educational materials, and key reference documents, will help you understand your role, prepare for your first shifts, and build confidence as you engage with visitors.<\/p>

We look forward to learning and growing with you as you begin your journey at Hillwood.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Volunteer Handbooks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Essential reference materials outlining the policies, ethical standards, and expectations that guide your role as a volunteer.<\/p>

Volunteer Handbook<\/a> \u2013 Essential policies, procedures, and expectations<\/p>

Code of Ethics Handbook<\/a> \u2013 Standards for professional and ethical conduct<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Volgistics Training Guides<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Step-by-step instructions and access tools to help you manage your volunteer account, schedule, and service hours with confidence.<\/p>

Volgistics User Guide<\/a> \u2013 Comprehensive instructions for managing your volunteer schedule, updating your profile, and tracking hours<\/p>

Volgistics<\/a> Link\u00a0<\/a>\u2013 Direct access to the Volgistics portal for managing your account<\/p>

Update Hours from Home<\/a> \u2013 Learn how to log your volunteer hours remotely<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Visitor Services Volunteer Guidelines & Procedures<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Comprehensive guidance outlining volunteer duties and responsibilities, with practical scripts and clear protocols to ensure professional, welcoming, and safe interactions with all visitors.<\/p>

Visitor Services Volunteer Guidelines<\/a> \u2013 Overview of your responsibilities and best practices<\/p>

Sample Script for Visitor Orientation<\/a> \u2013 Example dialogue to help you confidently greet and orient visitors<\/p>

Communication Skills<\/a> \u2013 Tips for effective and professional interactions<\/p>

Welcoming All: Creating an Inclusive Visitor Experience<\/a> \u2013 Strategies to engage diverse audiences<\/p>

Best Practices for Navigating Visitor Feedback and Concerns<\/a> \u2013 How to respond thoughtfully<\/p>

Responding to an Incident<\/a> \u2013 Procedures for handling unexpected situations, such as accidents, medical emergencies, and suspicious behavior<\/p>

Mansion Coat Check Guidelines for VSVs<\/a> \u2013 Step-by-step instructions for assisting visitors with coats and personal items<\/p>

Mansion Coat Room Restroom Protocol<\/a> \u2013 Emergency-only restroom access guidance for visitors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Educational Resources<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Background materials, reference guides, and interpretive tools to deepen your knowledge and enhance the visitor experience.<\/p>

Visitor Bill of Rights<\/a> \u2013 Understanding the expectations for a positive visitor experience<\/p>

Hillwood Resources available to Volunteers<\/a> \u2013 Volunteer continuing education opportunities and key reference materials about Marjorie Merriweather Post, collections, and gardens<\/p>

Frequently Asked Visitor Questions<\/a> \u2013 Answers to common visitor inquiries<\/p>

Further Study Guide for New Volunteers<\/a> \u2013 Recommended readings and lectures to deepen your knowledge<\/p>

Interpretative Approaches to Marjorie Post\u2019s Biography<\/a> \u2013 Guidance and frequently asked questions about Marjorie Post\u2019s story<\/p>

Audio Tour Script<\/a> \u2013 The written script for Hillwood\u2019s immersive mobile audio tour<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Orientation Session Presentations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Foundational materials designed to introduce you to your role, responsibilities, and the mission of the organization.<\/p>

Materials are forthcoming\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Onboarding Resources for Visitor Services Volunteers Welcome to Hillwood Estate, Museum & Gardens! We are thrilled that you have chosen to join our volunteer community and become part of the vibrant world of Hillwood \u2013 an oasis in Washington, DC, where history, art, and nature come together. To support you during the orientation process, we […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-7967","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages\/7967","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7967"}],"version-history":[{"count":112,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages\/7967\/revisions"}],"predecessor-version":[{"id":8286,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages\/7967\/revisions\/8286"}],"wp:attachment":[{"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7967"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}