{"id":452,"date":"2018-10-19T17:24:13","date_gmt":"2018-10-19T21:24:13","guid":{"rendered":"http:\/\/vol-web.hillwoodmuseum.net\/?page_id=452"},"modified":"2026-04-21T16:21:09","modified_gmt":"2026-04-21T20:21:09","slug":"handbooks-policies-procedures","status":"publish","type":"page","link":"http:\/\/volunteer.hillwoodmuseum.org\/?page_id=452","title":{"rendered":"Handbooks, Policies, & Procedures"},"content":{"rendered":"\t\t
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Volunteer Guidelines, Policies, and Resources <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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This page provides Hillwood volunteers with easy access to current handbooks, policies, procedures, and training resources. These materials are designed to support your work, ensure consistency across visitor interactions, and provide guidance for a wide range of situations you may encounter in your volunteer role.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Handbooks & Core Guidance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Essential reference materials outlining the policies, ethical standards, and expectations that guide your role as a volunteer.<\/p>

Volunteer Handbook<\/a> \u2013 Essential policies, procedures, and expectations<\/p>

Code of Ethics Handbook<\/a> \u2013 Standards for professional and ethical conduct<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Policies & Procedures <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Operational guidelines and response protocols to support volunteers in maintaining a safe, consistent, and well-prepared visitor experience.<\/p>

Responding to an Incident<\/a> \u2013 Procedures for handling unexpected situations, such as accidents, medical emergencies, and suspicious behavior<\/p>

Bee and Wasp Stings<\/a> \u2013 Guidance for responding to insect-related incidents<\/p>

Mansion Coat Room Restroom Protocol<\/a> \u2013 Emergency-only restroom access guidance for visitors<\/p>

Mansion Coat Check Guidelines \u2013 Step-by-step instructions for assisting visitors with coats and personal items:<\/p>

For Visitor Services Volunteers<\/a> (VSVs)<\/p>

For Docents<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Visitor Engagement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Practical tools and strategies to help volunteers create welcoming, inclusive, and engaging experiences for all visitors, with a focus on families and children.<\/p>

Guidelines for Treasure Hunts<\/a> \u2013 Helpful reminders and tips for distributing the popular Treasure Hunts to families and children<\/p>

Tips for Children-Friendly Interactions at Hillwood<\/a> \u2013 Practical strategies for engaging confidently and effectively with our youngest visitors<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Volunteer Guidelines, Policies, and Resources This page provides Hillwood volunteers with easy access to current handbooks, policies, procedures, and training resources. These materials are designed to support your work, ensure consistency across visitor interactions, and provide guidance for a wide range of situations you may encounter in your volunteer role. Handbooks & Core Guidance Essential […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":449,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-452","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages\/452","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=452"}],"version-history":[{"count":94,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages\/452\/revisions"}],"predecessor-version":[{"id":8403,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages\/452\/revisions\/8403"}],"up":[{"embeddable":true,"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=\/wp\/v2\/pages\/449"}],"wp:attachment":[{"href":"http:\/\/volunteer.hillwoodmuseum.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=452"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}